We understand that plans can change. Please review our cancellation and rescheduling policies below.

Cancellation Notice
Please provide at least 24 hours notice for any cancellations or rescheduling requests.

More Than 24 Hours Notice
If you cancel or reschedule your lesson more than 24 hours before the scheduled time, you may reschedule to another available time at no extra cost. A full refund can be issued upon request.

Less Than 24 Hours Notice
If you cancel or reschedule with less than 24 hours notice, the lesson will be considered used and cannot be refunded.

No-Shows
If you do not attend a scheduled lesson without prior notice, the lesson will be marked as completed and cannot be refunded or rescheduled. The tutor will wait for 15 minutes before the lesson is considered a no-show.

Tutor Cancellations
In the rare event that the tutor needs to cancel a lesson, you will be notified as soon as possible. The lesson will be rescheduled at your convenience, or a full refund can be provided.

How to Cancel or Reschedule
To cancel or reschedule a lesson, please contact us with your booking details and preferred new time if rescheduling.

Refunds
Refunds for eligible cancellations will be processed within 5–10 business days to the original payment method.

Questions?
If you have any questions about our cancellation policy, please don’t hesitate to get in touch at kannnanonihongo@gmail.com.